Who is my agreement with?
If you choose to use the facilities at THINQTANQ your booking constitutes an agreement between “THINQTANQ Plymouth Limited”. and the hirer (“you”). A booking indicates your acceptance of the following terms and conditions. Both parties understand that English law shall apply to this agreement.
What if we need to cancel?
THINQTANQ is committed to providing you with great facilities at great prices. We hope we never do have to cancel a booking but from time to time events
arise which are beyond our control. If we do have to cancel your booking, you will be notified as far in advance as possible.
You will receive a full refund for the hire period that has been cancelled unless an alternative date or facility can be found. We will work with you to
ensure that you are satisfied.
Your refund will be via the same method that the money was collected.
If you are required to pay for a room booking (for example you are not a member of THINQTANQ or your usage falls outside of our fair usage policy) you will be required to pay for your booking in full before the day of use by any of the methods of payment we accept.
What if you need to cancel?
If you cancel your booking within 5 days of the hire of the facilities, full payment of the hire amount will be retained or charged (as applicable).
If you cancel between 5 and 14 days of the hire of the facilities, 50% of the hire amount will be retained or charged (as applicable).
If you cancel your booking outside of the 14 day period an administration charge you will receive a full refund.
A no show will be treated as a cancellation within 5 days.
Any services THINQTANQ has engaged on your behalf which are charged for by a third party will be charged to you.
What can I use the room for?
You can use the meeting room for anything that isn’t illegal or immoral and that falls into the usual realm of use for a business premises. If you have a specific use in mind and aren’t sure what constitutes “usual realm” then get in touch and check. We can be very flexible but aren’t without limits. You can use the room outside of normal hours of operation but a surcharge for staff time will apply to the normal booking fee. Please ensure that if you are using the room to show or disseminate media that you have the appropriate rights to do so as we cannot be held responsible for and do not monitor your activity within the premises.
You must return furniture to its proper place and you can’t mark or damage the walls, equipment or fittings.
Are there any other terms and conditions?
Yes. You need to leave the room in the condition that you found it. We expect some cleaning to be required after each room use but if you generate significant mess or damage then there will be a charge invoiced to you. Again we are very flexible and understand that damages and mess can occur but we cannot tolerate extremes as this room is for the benefit of all and must be kept in service.