THINQTANQ ACCESSIBILITY STATEMENT (V2)
Our commitment
This accessibility statement applies to the THINQTANQ website at thinqtanq.co.uk.
We want as many people as possible to be able to use this website. For example, you should be able to:
- zoom in to at least 200% without loss of content or functionality
- navigate most of the site using a keyboard
- use a screen reader to understand links, buttons and dialogs
How accessible this website is
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. The known issues and our plans to fix them are set out below.
Known accessibility issues and interim measures
Browser zoom may be restricted on some pages
Some templates include a viewport setting that can limit pinch-zoom, which may make it harder for low-vision users to enlarge content.
Interim measures:
- Use built-in device or OS magnification (Windows Magnifier, macOS Zoom, iOS/Android accessibility zoom).
- Ask us for large-print or alternative-format content (see contact details below).
Planned fix: Remove zoom restrictions across all templates and child-theme headers. We are also investigating whether a plugin is injecting an additional viewport tag and will disable or override it site-wide.
Cookie banner dialog name (third-party component)
Our cookie-consent tool's "reopen/revoke" dialog may not announce a clear title to screen-reader users, who might not hear the purpose of the dialog immediately.
Interim measures:
- A clearly labelled "Cookie settings" link is available in the footer to manage preferences.
- If you prefer, contact us and we will set your preferences manually.
Planned fix: We have raised this with the vendor and will deploy their accessibility update or a local patch as soon as it is available.
What to do if you can't access parts of this website
If you need information on this website in a different format (for example accessible PDF, large print or easy read), please contact us and tell us:
- the web page you are trying to access
- your name and contact details
- the format you need
Reporting accessibility problems
We are always looking to improve accessibility. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact:
- Email: info@thinqtanq.co.uk
- Phone: 01752 395022
We aim to respond within 5 working days.
Technical information
This website aims to meet WCAG 2.1 AA. We use WordPress with the Divi theme and selected plugins. Some third-party embeds (for example maps, video and cookie tools) may have their own accessibility constraints; where these present barriers, we provide alternative contact options.
What we're doing to improve accessibility
- Remove viewport settings that limit zoom, ensuring a standards-compliant meta viewport.
- Ensure dialogs, including cookie-consent components, have clear accessible names and are announced correctly to assistive technologies.
- Continue regular testing using automated tools (Lighthouse/axe) and manual checks (keyboard use, screen-reader naming) before and after site updates.
Preparation of this statement
This statement was prepared using automated audits (Lighthouse/axe) and manual checks covering keyboard navigation, focus management and screen-reader announcements.
It is reviewed annually, or whenever the website is significantly updated.
*THINQTANQ Plymouth Limited. Registered in England and Wales, company number 08202834.*