Who is my agreement with?
If you choose to join THINQTANQ your agreement is with “THINQTANQ Plymouth Limited”. A member (“you”) indicates their acceptance of the following terms and conditions. Both parties understand that English law shall apply to this agreement.
Provision of services and facilities
Access to THINQTANQ and all associated facilities is provided on a best endeavours basis. Should access or any facilities be unavailable THINQTANQ shall endeavour to provide as much prior notice as possible, but this may not always be possible. Where feasible, and at THINQTANQ’s sole discretion, THINQTANQ shall make alternative arrangements.
No relationship of landlord and tenant exists between THINQTANQ and you. The whole of the business residence remains in our possession and control. You accept that you have no interest in the property save for the right to share the use of it within the bounds of your selected membership and time period so that we may provide services to you. The agreement is personal to you and not capable of being transferred to anyone else. THINQTANQ reserves the right to transfer the benefit of this agreement along with our obligations under it at any time.
We will provide the shared work space, meeting rooms, offices and other facilities which you have agreed to pay for in your agreement (subject to your membership level). The THINQTANQ facilities are offered from 9am to 5pm, 7 days a week except public and bank holidays. Use outside of these times can be provided subject to a separate agreement in advance but is not mandatory.
You may invite and host guests within THINQTANQ provided that they sign in and you accompany them at all times. You are responsible for the conduct and behaviour of any guests, in line with the terms and conditions detailed here. A daily charge (please see current pricing for day rates) will be made to guests making use of a desk or workspace during their visit. This may be settled by the guest or accompanying member but must be done so before the guest leaves. Failure to do so will mean the charge will be added to your invoice to be settled at on your next billing period. You may use shareable passes in lieu of payment if your membership level provides them. We will provide digital H&S notes and information which you must share with any guests you bring on to the property.
You may not host more than one guest in the shared work area without prior arrangement and agreement by THINQTANQ. If you wish to host multiple guests for the purpose of a specific meeting you must book a meeting room to avoid disturbing other members.
THINQTANQ may cancel your membership at any time without notice if you breach THINQTANQ’s Terms and Conditions of membership and the rights extended to you to use the business residence of THINQTANQ shall immediately cease. No membership fees will be repaid for outstanding time if you breach our terms and conditions.
Your THINQTANQ membership is personal to you and cannot be shared or transferred.
Swipe cards or any other access devices or access codes (including wireless codes) provided to you may not be shared or given to others, may not be copied or adapted and must be returned upon cancellation of your membership. Provision of any such equipment is solely at the discretion of THINQTANQ or its employees or agents. A fee of £25+VAT shall be charged for any replacement swipe card or access device, or if you fail to return swipe cards or access devices at the end of your membership.
THINQTANQ will maintain a vibrant and professional work space. You are obliged to help in maintaining this environment by keeping your work areas clean and tidy. Please respect the facilities and other members.
What we Offer
It is important you know what to expect from us, so, here it is! Transparent Pricing – No nasty surprises, you always know how much you are paying. Easy In/Out policy – Don’t want to be tied to a 3 month notice period? No problem! Coworkers – You are free to leave at the end of your currently paid month with no penalties. Dedicated office rentals – 1 months notice is all it takes!
Great Working Environment – We will provide a fun, interesting and professional working environment for you to work in.
Free Wifi*
Free printing*
Free refreshments*
Meeting space (subject to booking availability)
Disruptive behaviour won’t be tolerated, so you can be sure of a friendly and comfortable place to work
Freedom – Come and go as you see fit!
Ethical Policies – Ethical considerations are always evolving, but we will strive to make ethically sound decisions on subjects such as energy efficiency, purchasing and employment.
Help – Where we can, we will do our best to help you!
If we are unable to resolve a legitimate complaint for whatever reason we will refund you the cost of that days use of THINQTANQ on the basis of your current Tariff.
*Subject to fair use policy.
Access and Keys/Codes
We understand that this part of the terms and conditions may seem a bit formal, but we want you to know that we take the security of people and possessions here at THINQTANQ very seriously and we want you to do the same.
You are required to sign in when arriving and sign out when leaving THINQTANQ. We have provided an sign-in point and you are able to use the sign-in app if you require. This sign in process allows us to check usage, manage the gathering of our usage statistics, generate fire safety information and covid information and ensure building security. It is essential that you are signed in and that any guests are also signed in.
All keys/cards/fobs issued to me by THINQTANQ remain the property of THINQTANQ and are to be returned to THINQTANQ immediately upon request.
You understand that THINQTANQ may choose not to issue me with keys/cards/fobs at their discretion.
You may not duplicate, modify, sell or use the keys/cards/fobs issued to you in any unauthorised manner.
You must ensure the keys/cards/fobs are either in your possession or appropriately secured at all times.
You accept responsibility for the cost of replacement keys/cards/fobs, re-keying or replacing locks and any associated damage or losses should you lose the keys/cards/fobs or should the keys/cards/fobs be lost, stolen or misused while in your possession. This cost will be not less than £100 and equal to the costs that THINQTANQ Plymouth Ltd incurs in securing the building.
You accept that you will not use the keys/cards/fobs to access THINQTANQ property for any reason other than in the course of normal work and within normal work hours unless by prior arrangement with a director of THINQTANQ.
You will not loan or lend the keys/cards/fobs to anyone not authorised to access the building unsupervised.
You will not attach any identifying tags or marks which indicate the keys/cards/fobs are for THINQTANQ or which refer to the address of THINQTANQ.
If you are the last person to leave THINQTANQ in the evening and you have a key/alarm code, you must shot down all lights and lock and alarm the building in line with the Locking and Unlocking Procedure. If you do not have a key and alarm code, you must notify Rob or another team member that you are leaving the building and that it requires locking/shutting down.
Failure to adhere to the terms of this key holder agreement could result in my being denied access to THINQTANQ property in future and may cause the cancellation of my employment, membership or office rental agreement and may in rare cases result in legal action.
Payment
Membership fees are due monthly/annually in advance and payable by credit card, bank transfer, Direct Debit or another payment method offered from time to time by THINQTANQ.
You may cancel your membership at any time up to the due date of the next payment. Membership ceases at this point and no more payments will be taken. After your membership has ended we will continue to collate any post that comes to us for you for a maximum of 4 weeks ready for you to collect. After this period, post will be returned to sender. If you leave during your membership period we are unable to offer a refund for the remaining portion of your membership.
If your membership is terminated by us for any material breach of our terms and conditions you will not be eligible for a refund.
Any sum outstanding may be subject to a 10% per billing cycle penalty charge at THINQTANQs discretion. THINQTANQ reserves the right to refuse access to facilities until such a time that the arrears have been cleared. Items left at THINQTANQ outside of your agreed membership period and without prior arrangement with the THINQTANQ team will be kept safe for a period of at least 4 weeks from the date your first invoice becomes overdue. After this time they may be sold, destroyed, given away or otherwise disposed of. Until this time your items will attract a storage charge equal to the cost of the equivalent desk rental.
Conduct
THINQTANQ accepts no responsibility or liability for loss or damage to property brought into THINQTANQ, except where THINQTANQ’s responsibility or liability is determined by English law. THINQTANQ’s insurance policy does not cover or include loss, damage or theft of your personal items. Please ensure you are suitably insured.
THINQTANQ accepts no responsibility or liability for injury or death of members or their guests, except where THINQTANQ’s responsibility or liability is determined by English law.
Meeting room bookings are chargeable or require the use of a booking credit (if part of your package). Bookable meeting rooms and spaces within THIQTANQ may be used by members when not booked but if a booking is made you must vacate the space and leave it in a good condition.
Access to computer networks and the public internet is provided for the lawful use of members and guests and must not be used for any activity which, in THINQTANQ’s sole opinion, is illegal, immoral, indecent or detrimental to the enjoyment of other members and/or guests.
Internet access may be provided to guests via the guest wireless service only. No other security codes may be shared with non-members.
We reserve the right to monitor your usage of THINQTANQ at any time, including your use of computer networks and the internet. This may include the use of CCTV in and/or around THINQTANQ.
You are responsible for securing your own computer data and protecting yourself from the impact of computer viruses, malware and malicious software. You must also take reasonable steps to protect THINQTANQ, other members and/or guests from the impact of computer viruses, malware and malicious software.
You must not discuss anything you hear while at THINQTANQ that you have reason to believe to be of a sensitive or private nature with anyone else. Privacy is very important to us all and business dealings necessitate conversations which may be sensitive. THINQTANQ is a safe space where these conversations can occur without the fear of that knowledge being disseminated.
You are responsible for securing your own personal or sensitive data. Please do not leave sensitive information unattended within THINQTANQ. THINQTANQ can not be held liable for any damages or consequential loss arising from the loss of data from THINQTANQ. Occasionally items will be left on the scanner or printer. For the security of everyone any such items will be shredded.
If we believe you are conducting your business in an illegal or immoral manner, we are obligated to contact any appropriate authority regarding said conduct.
Facilities and equipment provided within THINQTANQ are intended for use by members and/or guests whilst in THINQTANQ and may not be removed for use outside of THINQTANQ.
Printers, fax machines and telephones may be provided to members and guests for incidental use. The printing or faxing of large documents or the making of long or expensive telephone calls may be subject to additional charges.
You must use THINQTANQ and all other parts of the business residence, all equipment, fixtures and fittings therein in a reasonable manner. You must not alter any part of the building or facilities. You are liable for any damage caused by you or anyone in the business residence with your permission or at your invitation. Any defects should be notified to the THINQTANQ team immediately.
Any property left at THINQTANQ without prior arrangement after the end of your membership will be disposed of/sold or, in the case of large or bulky items, you may be charged for storage and disposal. Please talk to us if you need to leave items here past your membership period.
Once you have ceased to be a member of THINQTANQ, you must update your registered business address with the appropriate authorities within 30 days. We will hold or forward your mail in this time but if you don’t update your registered address within this time, we will invoice for a virtual office membership and continue to forward your mail. If you fail to pay for this service we will have no option but to report you to the appropriate authorities, return mail to sender and we may have to launch a small claims court proceeding against you to recover monies owed. All you have to do to avoid this is to keep your registered business address up to date, as required by law.
Free Week T’s and C’s
We provide a whole working week (Mon-Fri) on your chosen week for you to try out THINQTANQ, get to know the people and the atmosphere and figure out if you want to spend your work time here. There are a few rules and guidelines, but we try to keep it simple.
You don’t need to come in every day if you don’t want to, but you can’t carry over your free week days to another week, and you can only have one free week. If you have previously been a member of THINQTANQ you already know how awesome it is here so you aren’t eligible for a freebie. Sorry!
While you are here, we will ask you for some details and provide you with a fob to enter the building. You need to return this fob at the end of your free week (unless you decide to stay, in which case…whoop!)
If you decide to stay your billing period will start at the end of your free week/the next working day. Your free week can’t be used against a discount on another service.
You are required to pay a £20 deposit upon booking your free week, this will be returned to you at the end of your free week if you should choose not to stay or, at the end of your time at THINQTANQ if you chose to become a member.
If you are unable to come in for your free week as booked, please let us know and we will reschedule or return your deposit as required. If you do not let us know that you cannot attend we may not be able to return your deposit.
Communications
When you sign up for one of our products, including the free week your email address is added to our newsletter mailing list. We do not use this mailing list to market to people but rather to keep our members up to date on what is going on and any important changes at THINQTANQ. If you wish to be removed from this list, please use the unsubscribe link at the bottom of the email, or contact us to remove you.
Fair Use Policy
THINQTANQ wants its customers to feel at home and make full use of our facilities, but we do have a few rules.
Refreshments:
Refreshments are provided as part of your package and are there for your convenience. Please do not abuse this facility.
Energy and Consumables:
THINQTANQ provides internet, light, power and other consumables for our members to use, however please use all of these resources sparingly. If we think you are not using the facilities in a fair manner or are misusing our facilities then we may apply monitoring to the resources and ask you to contribute to the cost of those resources.
Meeting Room:
The meeting room is available for members to use. A limit of 10 hours per member per week is enforced to ensure that the room is not monopolised. Please ensure that if you have the room booked and don’t need it that you cancel your booking as soon as possible. If you must book the room for longer than the 10 hours allowed please speak to the THINQTANQ team who will arrange an invoice to be generated at the member rate in force at the time of the booking.
Internet and Networked Systems:
THINQTANQ wants its customers to feel at home and make full use of our facilities, but we do have a few rules. It is not permitted for customers of THINQTANQ to use the provided internet service for any of the following:
Sending or posting discriminatory, harassing, or threatening messages or images on the Internet.
Posting or downloading inappropriate or illegal content from the internet.
Engaging in or discussing any form of dangerous or illegal activity online.
Using computers to perpetrate any form of fraud, and/or software, film or music piracy.
Stealing, using, or disclosing passwords.
Downloading, copying or pirating software and electronic files that are copyrighted or without authorisation.
Sharing confidential material, trade secrets, or proprietary information without appropriate permission.
Hacking into websites or systems.
Sending or posting information that is defamatory to THINQTANQ, its products/services, colleagues and/or customers.
Introducing malicious software onto THINQTANQ systems and/or jeopardising the security of the THINQTANQs electronic communications systems.
We do not routinely check internet traffic on our network, nor do we throttle or limit bandwidth, but should your use of the internet cause issues to the reasonable use of other THINQTANQ members or mean we incur charges from our ISP due to infringement of their fair usage policy we will seek to identify the largest traffic users. If your business requires large quantities of data transfer you may be better off on one of our dedicated lines.