If you choose to use the facilities at THINQTANQ your booking constitutes an agreement between “THINQTANQ Plymouth Limited”. and the hirer (“you”). A booking indicates your acceptance of the following terms and conditions. Both parties understand that English law shall apply to this agreement.
THINQTANQ is committed to providing you with great facilities at great prices. We hope we never do have to cancel a booking but from time to time events
arise which are beyond our control. If we do have to cancel your booking, you will be notified as far in advance as possible.
You will receive a full refund for the hire period that has been cancelled unless an alternative date or facility can be found. We will work with you to
ensure that you are satisfied.
Your refund will be via the same method that the money was collected.
If you are required to pay for a room booking (for example you are not a member of THINQTANQ or your usage falls outside of our fair usage policy) you will be required to pay for your booking in full before the day of use by any of the methods of payment we accept.
If you cancel your booking within 5 days of the hire of the facilities, full payment of the hire amount will be retained or charged (as applicable).
If you cancel between 5 and 14 days of the hire of the facilities, 50% of the hire amount will be retained or charged (as applicable).
If you cancel your booking outside of the 14 day period an administration charge you will receive a full refund.
A no show will be treated as a cancellation within 5 days.
Any services THINQTANQ has engaged on your behalf which are charged for by a third party will be charged to you.